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Orders
Below are some of are common questions about orders
How do I make a purchase?
This is an example of a response that you might give. It's good to be as thorough as possible in responses as that has a tendency to improve trust overall.
How do I know if my order is confirmed?
You will receive a confirmation email at the given address as soon as you place an order. Moreover, you will get a call from customer support within 24 hours after placing the order.
Can I change my shipping address after my order is placed?
Yes! In most cases, you can do so but within 24 hours after that, your order will be scheduled for the given address.
Shipping & Returns
Below are some common questions about shipping, returns, and exchanges
Do you ship internationally?
Currently, Modesty by Hoor provides services and ships products exclusively within Pakistan. We are exploring options to expand our shipping internationally in the future, so stay tuned for updates!
When will my order be shipped?
Orders are typically processed within 1-3 business days. Once your order is shipped, you will receive a confirmation email with tracking information so you can monitor its progress.
What is your return policy?
We offer a 7-day return policy. If you are not satisfied with your purchase, you can return it within 7 days of receiving your order for a full refund or exchange. Items must be unused, in their original packaging, and include all tags. Please refer to our detailed Refund Policy for more information.
How long will it take until I receive my order?
Delivery usually takes between 3-7 business days after your order has been shipped, depending on your location within Pakistan. You will receive tracking information to help you estimate the arrival date of your order.
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